Returns & Exchanges
Return & Exchange Policy
At TheWedd, we strive to provide high-quality denim apparel and ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our Return & Exchange Policy below.
1. Return Eligibility
You may request a return if:
-
The product is damaged, defective, or incorrect.
-
The product is received in an unused, unwashed, and unworn condition.
-
All original tags, labels, packaging, and accessories are intact.
-
The return request is raised within 7 days of receiving the order.
Products that do not meet these conditions may not be eligible for return.
2. Exchange Policy
We offer exchanges for eligible products in the following cases:
-
Wrong size received
-
Wrong product delivered
-
Damaged or defective product
-
Manufacturing defect
Exchange requests must be submitted within 7 days of delivery.
Exchanges are subject to product availability. If the requested size or product is unavailable, we may offer a refund or store credit, as applicable.
3. Non-Returnable Items
The following items are not eligible for return or exchange:
-
Products that have been used, washed, or altered.
-
Products without original tags or packaging.
-
Products damaged due to misuse or improper handling.
-
Items purchased during clearance or final sale (unless received damaged or defective).
-
Gift cards or promotional items, if applicable.
4. Return Process
To request a return or exchange:
-
Contact our customer support within 7 days of delivery.
-
Share your:
-
Order Number
-
Name
-
Contact Number
-
Reason for Return/Exchange
-
Clear photos of the product (if damaged or incorrect)
-
-
Our team will review your request and provide further instructions.
-
Once approved, the product should be packed securely and handed over to our courier partner or shipped as instructed.
5. Refund Policy
Once the returned product is received and successfully inspected:
-
Refunds will be processed within 5–7 business days.
-
Refunds for prepaid orders will be credited to the original payment method.
-
For Cash on Delivery (COD) orders, refunds may be processed via bank transfer, UPI, or another approved payment method after collecting the required details.
Refund processing time may vary depending on your bank or payment provider.
6. Damaged or Incorrect Products
If you receive:
-
A damaged product
-
A defective item
-
An incorrect product
Please contact us within 24 hours of delivery with clear photos and your order details.
After verification, we will arrange a replacement or refund, as applicable.
7. Cancellation Policy
-
Orders can be cancelled before they are shipped.
-
Once an order has been dispatched, cancellation requests cannot be accepted.
-
If the order is already in transit, you may request a return after delivery, subject to this policy.
8. Shipping Charges for Returns
-
If the return is due to a damaged, defective, or incorrect product delivered by TheWedd, the return shipping cost will be borne by us.
-
If the return is requested for any other eligible reason, return shipping charges may be deducted or borne by the customer, depending on the situation.
9. Right to Reject Returns
TheWedd reserves the right to reject any return or exchange request if:
-
The product fails the quality inspection.
-
The return request is made after the allowed return period.
-
The product has been used, damaged, or is missing original tags or packaging.
10. Contact Us
For any return, exchange, or refund-related queries, please contact us:
TheWedd
Website: https://thewedd.in
Email: theweddwedd@gmail.com
Phone: +91 7039851682
Our customer support team will be happy to assist you and resolve your concerns as quickly as possible.
